WizeBand FAQ: Shipping, Returns, Warranty, Sizing

Frequently asked questions

Shipping

How much is shipping?
Free on orders of $50 or more, tracked, to every country we deliver to. Below $50 the rate is shown at checkout in your currency. Every 3-band set ships free.

How fast do you dispatch?
Within 1 to 2 business days, Monday to Friday. Weekend orders leave on Monday or Tuesday.

How long will my order take?
From the day you order: US 8 to 12 days, Canada 8 to 13, UK 7 to 11, Australia and New Zealand 8 to 14, Europe 8 to 16, rest of the world 8 to 18. Add about 3 days between mid-November and early January.

My tracking shows nothing yet.
Normal for the first 3 days after dispatch. If nothing has changed after a week, message us and we'll chase it.

My order is late.
If it hasn't arrived by day 17 (US), 15 (UK), 19 (Canada), 21 (Australia and NZ), 24 (Europe) or 28 (elsewhere), tell us; between mid-November and early January add 3 days. We'll send a new one or refund you, whichever you prefer. No one waits past 30 days.

Tracking says delivered but I don't have it.
Carriers sometimes scan a day early. Check with neighbours, your building's mailroom and around the door. If it hasn't appeared within 2 business days, tell us and we'll resend or refund.

Will I pay customs or import fees?
No. The price at checkout is the total. If anyone ever asks you for a fee on delivery, send us the receipt and we'll refund it.

Do you ship to my country?
We deliver to more than 100 countries. If we can't reach your address, checkout will say so before you pay.

Returns and the 100-Day Guarantee

What is the 100-Day Guarantee?
100 days from the day your order arrives to decide. If anything isn't right, for any reason, we swap it, give you store credit (plus 10% on top), or refund you. Your choice.

Do I have to send the band back?
Usually not. Keep it, gift it or pass it on. If we ever need something back, we'll tell you first, and we pay when the problem is ours.

How do I get a refund?
Email or chat with your order number and say you'd like a refund. We issue it within 2 business days of agreeing; it appears on your statement in 3 to 10 business days.

Are discounted or 3-for-2 bands covered?
Yes, exactly like everything else. You get back what you paid for the item.

Can I return part of an order?
Yes. Tell us which items.

What about gift cards?
Gift cards never expire and can't be refunded for cash except where the law requires it.

Wrong size

Which size do I need?

Two sizes cover every Apple Watch ever made. Size 1 fits 38, 40, 41 and 42mm cases (the 42mm Series 10 and Series 11). Size 2 fits 44, 45, 46 and 49mm cases, including every Ultra, and the 42mm Series 1 to 3. The size is engraved on the back of your watch. Pick the wrong one? We'll send the right size free.

I ordered the wrong size.
Tell us which watch you have and we'll send the right size free. Keep the other one or give it to someone it fits.

The band is too big or too small.
Link bands adjust by removing links with the free tool included in your order; the how-to video is on every product page. Loop, nylon and magnetic bands adjust by hand. If you still can't get a good fit, you have 100 days to swap it for another style or size.

I damaged the band while removing links.
It happens. In your first 30 days we'll replace it once, free. After that, the 100-Day Guarantee still covers you until day 100 (swap, credit or refund), and beyond that we'll give you 20% off a replacement.

Damaged or faulty product

My band arrived damaged.
Send one photo and we'll replace it, or refund it if you'd rather. Keep the damaged one.

Something broke after a few months.
Covered by the 12-Month Warranty. Send a photo or short video with your order number and we'll send a replacement free. Nothing to return.

Is normal wear covered?
Scratches and everyday wear aren't defects, so they're not covered by the warranty, but if it's within 100 days of delivery the Guarantee still applies. Outside that, we'll give you 20% off a replacement.

It's been more than 12 months.
Tell us anyway. Depending on where you live you may still have legal rights, and either way we'll look at it and offer a fair fix.

I have a skin reaction.
Please stop wearing it and let us know. We'll refund it in full or send a nickel-free band (silicone, nylon or resin), whichever you prefer, straight away. Our stainless steel bands may contain traces of nickel; every product page says so.

Cancelling or changing an order

Can I cancel my order?
Yes, free, as long as it hasn't been dispatched. Message us as soon as possible. If it has already left, the 100-Day Guarantee covers you when it arrives: swap, credit or refund, without sending it back.

Can I change the size, colour or address?
Yes, before dispatch. After dispatch we can't redirect a parcel, but we'll send the right size or colour free once it arrives.

I ordered twice by mistake.
If the second order hasn't shipped, we cancel and refund it in full. If it has, keep it as a spare with store credit, or we refund it.

Is there a cancellation fee?
No. Never.

Full policies: Shipping · 100-Day Guarantee · Warranty

WizeBand is a trademark of Runelli LLC, 680 S Cache Street, Suite 100-7403, Jackson, WY 83001, United States · [email protected] · +1 786-310-5216