Shipping Policy
Shipping Policy
Free shipping on orders $50+. Orders of $50 or more ship free, tracked, anywhere we deliver. Under $50, shipping is calculated at checkout and shown in your currency before you pay. Every 3-band set ships free.
Dispatch. We dispatch orders within 1 to 2 business days (Monday to Friday). Orders placed on a weekend leave on Monday or Tuesday.
Tracking. You get a tracking link by email the moment your order leaves. The first carrier scan can take up to 3 days to appear, so don't worry if the page looks empty at first. You can always check your order at wizeband.com/apps/trackorder.
How long delivery takes. Counted from the day you order, most parcels arrive within:
| Where you are | Typical delivery |
|---|---|
| United States | 8 to 12 days |
| Canada | 8 to 13 days |
| United Kingdom | 7 to 11 days |
| Australia and New Zealand | 8 to 14 days |
| Europe | 8 to 16 days |
| Rest of the world | 8 to 18 days |
Between 15 November and 5 January, add about 3 days. Rural addresses and islands can take a little longer.
If it hasn't arrived. Delivery dates are estimates. Arrival is a promise. If your parcel hasn't turned up by day 17 (US), day 15 (UK), day 19 (Canada), day 21 (Australia and New Zealand), day 24 (Europe) or day 28 (rest of the world), tell us. Between 15 November and 5 January those days move 3 days later. We'll check with the carrier and, if the parcel is lost, send a new one or refund you in full. Your choice. Nobody waits longer than 30 days from ordering without a resend or a refund.
Lost or damaged in transit. Covered, always. Every order ships with shipping protection included, which simply means that if the carrier loses or damages it, we replace it or refund it.
Customs and taxes. The price at checkout is the total. Taxes are included, and we don't charge anything extra on delivery. If a customs office or carrier ever asks you for a fee, send us a photo of the receipt and we'll refund it.
Where we ship. We deliver to more than 100 countries. If we can't ship to your address, checkout will tell you before you pay.
Changing or cancelling an order. If your order hasn't been dispatched yet, we can change the size, colour or address, or cancel it, free of charge. Message us as soon as you can. Once it has left, you're covered by the 100-Day Guarantee instead: when it arrives, tell us what you'd like changed and we'll sort it, without needing the band back.
Address mistakes. If a parcel can't be delivered because of a typo in the address, confirm the correct one and we'll send a new order at no charge.
Questions? [email protected] or +1 786-310-5216. We reply within one business day.
WizeBand is a trademark of Runelli LLC, 680 S Cache Street, Suite 100-7403, Jackson, WY 83001, United States · [email protected] · +1 786-310-5216