100-Day Guarantee and Refund Policy
The 100-Day Guarantee
Wear it for 100 days from the day it arrives. If it's not right, for any reason, tell us and we'll make it right.
What's covered. Anything. Wrong size, wrong colour, not your style, doesn't fit, changed your mind, arrived damaged, has a fault, or isn't what you ordered. Discounted bands, 3-for-2 sets and bundles are covered exactly like everything else.
What you can choose.
- A swap. A different size, colour or style, sent free.
- Store credit. Issued instantly, never expires, and we add 10% on top.
- A refund. Back to the card or account you paid with.
Tell us which you'd prefer. If you'd like a refund, you'll get a refund.
Do I need to send it back? In most cases, no. Shipping one band back across the world costs more than it's worth, for you and for the planet, so we usually ask you to keep it, gift it or pass it on. If we ever do need something back, we'll tell you before anything is decided, and we'll cover the cost when the problem is ours.
How to start. Email [email protected] or use the chat with your order number and a line about what's wrong. For a damaged, faulty, wrong or missing item, add one photo. That's it.
How long it takes. We reply within one business day. Swaps ship within 1 to 2 business days. Refunds are issued within 2 business days of agreeing and show on your statement in 3 to 10 business days, depending on your bank.
Refund amounts. You get back what you paid for the item, including any discount you used. If we refund a whole order, we refund the shipping too.
Not covered. Engraved or personalised items and gift cards (gift cards never expire, so nothing is lost).
After 100 days. The Guarantee ends, but the 12-Month Warranty continues to cover faults, and your legal rights always apply.
Your legal rights
Nothing in this policy limits the rights you have under the law where you live. Where the law gives you more than we offer, the law wins.
If you live in the European Union or the United Kingdom you also have a statutory right to cancel a distance purchase within 14 days of receiving it, without giving a reason, and a legal guarantee that goods conform to the contract (at least two years in the EU; up to six years in the UK). Details:
- To cancel, send us a clear statement (an email to [email protected] is enough) within 14 days of the day you, or someone you nominate, received the goods. You can use the model form below but you don't have to.
- We refund everything you paid, including standard delivery, by the same payment method, within 14 days of your notice. In practice we do it within 2 business days.
- Under our Guarantee you normally keep the goods. If we do ask for a return in a cancellation case, you'd send them within 14 days of telling us, and you'd bear the direct cost of returning them for a change-of-mind cancellation. We may wait for the goods or proof of posting before refunding. You're only responsible for any reduction in value caused by handling beyond what's needed to check the goods.
- For faulty goods, all costs are ours.
Model cancellation form (complete and return only if you wish to cancel the contract):
To Runelli LLC (WizeBand), 680 S Cache Street, Suite 100-7403, Jackson, WY 83001, United States, [email protected]:
I hereby give notice that I cancel my contract of sale of the following goods: [items] · Ordered on [date] / received on [date] · Order number [#] · Name of consumer · Address of consumer · Signature (only if on paper) · Date.
If you live in Australia or New Zealand, our goods come with guarantees that cannot be excluded under your consumer law, including that they are of acceptable quality. Our Guarantee and Warranty are in addition to those rights.
If you live in the United States, this policy is our posted return policy: refunds are made to the original payment method (or store credit at your option), within 100 days of delivery, with no restocking fees.
WizeBand is a trademark of Runelli LLC, 680 S Cache Street, Suite 100-7403, Jackson, WY 83001, United States · [email protected] · +1 786-310-5216