RETURN/REFUND POLICY

Our refund policy is effective for 100 days since the purchase of your product.

For refunds, exchanges and replacements, please send an email to info@wizeband.com with your full name, order number, item description and the reason for your return and we will take care of you. 

Refund requests for orders received and delivered after 100 days will be politely declined. We hope you understand. If 100 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund. A 12-month warranty will still apply if a manufacturing issue occurred. 

We will notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied based on your preference as store credit or via your original method of payment within a few days- depending on your bank.

We want to make sure you get to use WizeBands for everything you do so we have an 1-year warranty period on all manufacturing issues. If you're unsure if it's wear and tear or a manufacturing issue, contact us and we'll be more than happy to help! 

We cannot offer a refund on any items that are replacements or warranty claims.

We do not accept refunds if the item broken has been damaged due to drop, fall, etc. We can only offer a replacement or store credit to you.

Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.

Every once in a while an issue may occur with an order. We are all only human here. If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.

Our Responsibility

• Faulty Product:  If the product has a manufacturing defect.
• Wrong Item Sent: If we send you the wrong product, color or size.

Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.

For example:

Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at time of purchase. 

Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on. Reach out to us at info@wizeband.com

Exchange Request Instructions

Please follow these instructions for Exchange Request: 
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to Support Email.

1. Please include the following:
   - The photo(s)
   - A specific description of the issue
   - The Order Number - If there are multiple products in an order, identifying the product with the issue
   
   Our support team will respond within 1 business day and Return Instruction will be provided.

All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed. 

Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted. Kindly check our refund policy and terms of service. 

Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email.

ORDER CANCELLATION AND CHANGE REQUEST

Cancellation Policy

Our fulfillment team begins working on your order as soon as it's placed, so once an order is placed we can't cancel or make changes.

If you have a question about your order our team can be reached via email at info@wizeband.com, chat, or through our social media channels. We'll make sure we get back to you within 1 business day so you won’t be kept waiting!