Leather

• First remove the strap from your watch.
• Clean your leather band with a dry microfiber cloth to wipe off both sides.
• Then, dampen — do not soak — a jewellery cloth or microfiber cloth and apply a tiny drop of mild hand soap on the cloth. Rub gently your band surface, applying light pressure.
• With another damp cloth, gently wipe the leather clean. Don’t use too much water, as it can cause damage to the leather (Do not use any chemical cleaners).
• Let the strap air dry thoroughly.
• Condition the leather with your favourite leather oil or conditioner to soften and protect it if you want to.

• Oil based lubricants may be used for metal bands and adaptor mechanism.

Metal

• First remove the strap from your watch.
• Clean your metal band with a microfiber cloth and wipe away any dust or dirt.

• Oil based lubricants may be used for metal bands and adaptor mechanism.

• Preserve your metal band´s plating properties by avoiding contact with cleaning agents, beauty products, water, and chemicals. Store the jewellery in a cloth bag to protect it from the elements.
• Our Stainless steel and other metal bands may contain elements of nickel. 

Nylon

• First remove the strap from your watch.
• Clean your nylon band with a dampened nonabrasive, lint-free cloth and let your band air dry thoroughly.
• If the band is very dirty, then use 1 cup of water together with 1 tsp of baking soda and 1 tsp of dish soap. Mix the ingredients together in a bowl. Soak the band in the water for 10-12 hours (make sure entire band is covered with water). Take the band out of the water and use an old toothbrush to brush it down slightly from each side. Then rinse it under a fresh water until the soap is gone. Dry it with towel and let it air dry thoroughly.

Silicone

• First remove the strap from your watch.
• Clean your silicone band with a dampened nonabrasive, lint-free cloth and let your band air dry thoroughly.
• If the band has some stubborn stains, then try to sprinkle a small amount of baking soda mixed with water on the spot and scrub the spot with your old toothbrush. This should take care of stubborn stains.

Can't find the answer to your question? Please contact us at info@wizeband.com

We offer FREE trackable international shipping 

Standard Shipping Times:

US and Canada: 5 - 16 days*

Australia and New Zealand: 7 - 19 days*

Europe**: 9 - 17 days*

Latin America: 10 - 25 days*

Africa**: 10 - 25 days*

Other countries: 14 - 30 days

Busy Season: 20-40 Days

Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. 

We don’t ship to OFAC sanctions country list, or the following countires: 

Afghanistan, Algeria, Angola, Argentina, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Comoros, Congo - Brazzaville, Congo - Kinshasa, Curaçao, Côte d’Ivoire, Djibouti, Dominican Republic, Ecuador, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Greenland, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard & McDonald Islands, Honduras, India, Indonesia, Iraq, Isle of Man, Jamaica, Jersey, Kenya, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nepal, New Caledonia, Chatham Islands, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestinian Territories, Panama, Peru, Réunion, Romania, Rwanda, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Somalia, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St Helena, St Pierre & Miquelon, Sudan, Tajikistan, Tanzania, Togo, Tonga, Tristan da Cunha, Tunisia, Turkmenistan, Uganda, Uruguay, Uzbekistan, Venezuela, Western Sahara, Yemen, Zambia, Zimbabwe

Some distant areas can take a bit longer, but we’ll get it to you!

• The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
• Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
• Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
  
  

ORDER CONFIRMATION

After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.  

PROCESSING TIME

The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office.  After all these procedures, the tracking number will be provided to you via email. 

• If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week. 
  
  

ORDER PAYMENT

All customers are charged at the time of purchase. All payments are in USD. Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.

ORDER CANCELLATION AND CHANGE REQUEST

We accept 8 hours’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us. We're available 24/7 at info@wizeband.com

Please note that any request received after 8 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.

We will still do our best to get a hold or cancel your order after 8 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.